Responsible Gaming
at 0kok
Gambling is entertainment — and at 0kok, we want it to stay that way. Our responsible gaming programme gives every Bangladesh player the tools, guidance, and support they need to stay in control and play with confidence.
Take Control of Your Gaming
Every 0kok player has access to a full set of responsible gaming controls, available at any time from your account dashboard — no waiting period, no fees, and no questions asked.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in Bangladeshi Taka directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased for at least 24 hours. Reducing a limit takes effect right away. This is one of the most effective tools for keeping your gambling budget firmly under control.
Loss Limits
Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When your net losses reach the threshold you have chosen, 0kok will automatically prevent further play for the remainder of that period. Loss limits help you stay disciplined without having to track every bet manually.
Session Time Limits
Choose a maximum session duration — from 30 minutes to several hours. When your active session reaches the limit you have set, you will receive a clear on-screen notification. If you do not manually extend the session, you will be logged out automatically. Regular session limits help prevent the kind of extended play that can lead to fatigue-driven decision-making.
Time-Out (Cooling-Off Period)
Need a short break from 0kok? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but all betting, gaming, and deposit functions are suspended. Your balance is preserved and you can request a withdrawal at any time. Time-outs can be activated instantly and cannot be reversed early.
Self-Exclusion
If you feel that gambling is becoming a serious problem, you can self-exclude your 0kok account for a minimum of 6 months, up to a permanent exclusion with no reinstatement option. During self-exclusion, your account is locked and you will not receive any promotional communications. We strongly encourage any player who feels they have lost control to use this tool without hesitation. Self-exclusion requests are actioned within one hour of receipt.
Marketing Opt-Out
Promotional communications — including bonus offers, tournament invitations, and cashback notifications — can be switched off entirely at any time from your account preferences. Players who have activated a time-out, cooling-off period, or self-exclusion are automatically removed from all marketing lists for the duration of the restriction. You can also request a permanent marketing opt-out regardless of your account status.
Is Gambling Becoming a Problem?
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following behaviours are recognised warning signs that your relationship with gambling may be shifting from entertainment to something that warrants attention and support.
If you recognise two or more of the signs listed here in your own behaviour over the past few weeks, we encourage you to take our self-assessment below, activate one of our responsible gaming tools, or contact our support team directly. There is no stigma in seeking help — our team is trained, discreet, and available around the clock.
Chasing losses. Placing additional bets specifically to recover money lost in a previous session, rather than for entertainment. This cycle tends to escalate spending rather than recover losses.
Gambling with money earmarked for essentials. Using funds that were set aside for rent, bills, food, school fees, or family responsibilities to place bets at 0kok or any other platform.
Inability to stop or set limits. Repeatedly attempting to reduce your gambling activity but finding yourself unable to follow through, or feeling restless and irritable when you try to cut back.
Gambling as a way to cope. Turning to gambling to deal with stress, anxiety, loneliness, boredom, or depression — rather than as a recreational activity that you engage in from a place of wellbeing.
Concealing gambling activity. Hiding the extent of your gambling from family members, friends, or colleagues, or feeling the need to be secretive about deposits, withdrawals, or wins and losses.
Neglecting personal or professional responsibilities. Missing work, neglecting family commitments, or withdrawing from social activities in Dhaka, Chittagong, Sylhet, or wherever you are based — because of time or money spent gambling.
Ask Yourself These Questions
This is not a clinical diagnostic tool — it is a personal reflection exercise. Be honest with yourself. If you answer "yes" to three or more of these questions, we strongly recommend activating a responsible gaming tool or reaching out to our support team.
Have you spent more money on gambling than you originally intended in a single session?
Have you borrowed money, sold belongings, or delayed paying bills in order to fund gambling activity?
Have you felt anxious, irritable, or low when you were not able to gamble, or when you tried to reduce how much you gamble?
Have you returned to gambling the day after a significant loss with the intention of winning back what you lost?
Have you kept the full extent of your gambling activity hidden from someone close to you — a partner, parent, sibling, or close friend?
Has gambling affected your performance at work, your studies, or your relationships at home?
Have you made repeated, unsuccessful attempts to control, cut back, or stop gambling entirely?
Do you find yourself thinking about gambling — planning the next session, recalling past wins, or calculating potential returns — when you are doing other things?
How to Activate Responsible Gaming Tools
All 0kok responsible gaming tools are self-service and available directly from your account dashboard once you are logged in. No phone call is required, no approval process, and no waiting period for restrictions — limits take effect immediately upon setting.
If you experience any difficulty activating a tool, or if you would prefer to have a member of our team handle it on your behalf, contact us at [email protected] (plain text — not a link) and we will action your request within one hour. Our support team is available in English, 24 hours a day, every day of the year including Eid, Victory Day, and all public holidays in Bangladesh.
Log In to Your 0kok Account
Navigate to the 0kok Login page and sign in using your registered username and password. Ensure you are using a secure, private connection — avoid public Wi-Fi when managing account settings.
Open the Responsible Gaming Section
From your account dashboard, navigate to the "Responsible Gaming" or "Player Safety" section. This is located within your account settings menu. All protection tools are grouped together for easy access.
Choose the Tool You Need
Select the tool that best fits your situation — a deposit limit, loss limit, session time limit, time-out, or self-exclusion. For limits, enter the amount in Bangladeshi Taka (৳) and the time period you want it to apply to.
Confirm and Activate
Review your chosen settings carefully and confirm the activation. You will receive an email confirmation to your registered address. Restrictions take effect immediately. Limit increases require a 24-hour cooling-off period before they apply.
Contact Support if You Need Help
If you need assistance at any step, or if you want to discuss your situation with a member of our trained responsible gaming team, reach out via live chat inside the platform or email [email protected]. We respond within one hour via live chat and within 12 hours via email.
Strictly 21+ — No Exceptions
0kok enforces a minimum age of 21 years for all players. This is not a guideline — it is a hard requirement applied at every stage of the registration and account management process.
At Registration
Every new player is required to declare their date of birth during account registration. Providing a false date of birth to circumvent the age requirement is a violation of our Terms & Conditions and will result in permanent account closure and forfeiture of all balances.
Players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh are subject to the same 21+ requirement without exception.
Identity Verification (KYC)
Before processing a first withdrawal, and at any time we deem verification appropriate, 0kok will request identity documents — National ID (NID) card, passport, or driving licence — to confirm that the account holder is who they claim to be and is aged 21 or above.
Accounts that fail verification, or where the player is found to be under 21, will be immediately suspended. Any deposits made will be returned to the original payment method. Winnings generated on an underage account will not be paid out.
A note for parents and guardians in Bangladesh
If you believe a person under the age of 21 has registered or is using an account on 0kok, please notify us immediately at [email protected]. We will investigate and suspend the account within hours of receiving a credible report. We also encourage parents and guardians to use parental control software on shared devices to prevent access to online gambling platforms.
Support Resources & FAQ
Whether you have a question about our tools or you need to talk to someone right now, the right support is always close at hand.
We Are Here for You, Always
No matter where you are in Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, or anywhere else — our responsible gaming support team is reachable 24 hours a day, 7 days a week, 365 days a year.
Live Chat
The fastest way to reach our team. Live chat is available inside your 0kok account dashboard. Average response time is under one minute during peak hours and under five minutes at off-peak times. Our agents are trained in responsible gaming support and can activate restrictions on your behalf if needed.
Email Support
For detailed queries, formal self-exclusion requests, or matters that require written documentation, email our team at [email protected] (plain text — not a clickable link). Use the subject line "Responsible Gaming Request" to ensure your message is prioritised. We respond to all emails within 12 hours, and to urgent requests within 1 hour.
Account Dashboard
All responsible gaming tools are available as self-service options inside your account settings — no need to contact support unless you prefer it. Log in via the 0kok Login page, navigate to your account settings, and find the Responsible Gaming section. Deposit limits, loss limits, time-outs, and self-exclusion are all one click away.
Gambling is a form of entertainment, not a way to make money. The house always has a mathematical edge over time. Never gamble with money you cannot afford to lose, and never gamble to recover previous losses. If gambling stops being fun, it is time to stop — and 0kok's tools are here to help you do exactly that. For players aged 21 and above only.
Play Responsibly
Ready to Play? Stay in Control.
Explore 0kok's full range of games and sports betting — cricket, slots, baccarat, jackpot, and live casino — knowing that our responsible gaming tools are always just a click away whenever you need them.