0kok Terms
& Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context clearly requires otherwise:

• "0kok", "we", "us", "our" — refers to the operator of the 0kok platform accessible at https://0kok.io.
• "Platform" — the 0kok website, mobile-optimised site, and all associated services, games, and betting markets made available through https://0kok.io.
• "Player", "you", "your" — any individual who registers an account or uses any service offered on the Platform.
• "Account" — a registered user profile created by a Player on the Platform, associated with a unique username and password.
• "Balance" — the total funds held in a Player's Account at any given time, comprising deposited real-money funds and, where applicable, credited bonus funds.
• "Bonus Funds" — any promotional credits, free bets, or other incentives credited to a Player's Account in connection with a promotional offer, subject to separate wagering requirements.
• "Real Money Funds" — funds deposited by a Player using an accepted payment method (bKash, Nagad, Rocket, Upay) and available for wagering or withdrawal after applicable conditions are met.
• "Wagering Requirement" — the total aggregate amount a Player must wager before Bonus Funds or winnings derived from Bonus Funds become eligible for withdrawal.
• "BDT" / "৳" — Bangladeshi Taka, the currency used for all transactions on the Platform.
• "Game Provider" — third-party software studios whose games are made available on the Platform, including but not limited to Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Hacksaw Gaming, and Spribe.
• "RNG" — Random Number Generator, the certified technology used by Game Providers to determine outcomes in slot and table games.

Use of the 0kok Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. Persons under 21 are strictly prohibited from registering or using this Platform in any capacity.
• You must be accessing the Platform from a jurisdiction in which online betting and casino gaming is not explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of this Platform complies with local laws.
• You must not be a current employee, contractor, director, or agent of 0kok, nor a close family member of such a person.
• You must provide accurate, current, and complete information during the registration process. Providing false, misleading, or incomplete details is a breach of these Terms and may result in immediate account closure.
• You must be acting on your own behalf and not on behalf of any third party.
• You must not have previously had an account on the Platform that was closed for a breach of these Terms.

During registration you will be asked to provide your full name, date of birth, a valid email address, and a mobile number. You consent to 0kok verifying the accuracy of this information at any time. Verification may include requesting copies of government-issued identity documents, proof of address, or proof of payment method ownership. Failure to complete verification within a reasonable timeframe may result in withdrawal restrictions or account suspension.

0kok reserves the right to decline any registration application without providing a reason.

You are fully responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-step verification codes. You must not share your login details with any other person, and you must not allow any other person to access the Platform using your Account.

All activity conducted through your Account — including bets placed, games played, and transactions initiated — is deemed to have been carried out by you. 0kok will not be liable for any losses arising from unauthorised access to your Account that resulted from your failure to keep your credentials secure.

If you believe that your Account has been accessed without your authorisation, you must notify 0kok immediately at [email protected] (plain text — not a clickable link). We will investigate promptly and, where appropriate, temporarily suspend your Account pending resolution.

You are responsible for ensuring that your contact details, including your email address and mobile number, remain current in your Account profile. Outdated contact information may delay identity verification, withdrawal processing, and security alerts.

Accepted Payment Methods: 0kok accepts deposits and processes withdrawals exclusively through the following Bangladesh-based mobile financial services: bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank may also be available subject to operational availability at the time of your transaction.

Deposits:

• The minimum deposit amount is ৳200. There is no maximum deposit limit imposed by 0kok, though individual payment providers may apply their own transaction limits.
• Deposits are credited to your Account Balance in real time upon confirmation from the payment provider. 0kok is not responsible for delays caused by the payment provider's systems.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted. Deposits received from a third-party source may be reversed and the Account suspended pending investigation.
• 0kok does not charge fees on deposits. However, your payment provider may apply their own transaction charges; you are responsible for any such fees.

Withdrawals:

• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• Withdrawals are returned to the same payment method used for the originating deposit, wherever possible. This is a standard anti-money-laundering (AML) control.
• Withdrawal requests are ordinarily processed within 30 minutes of submission. During periods of high volume or where additional verification is required, processing may take up to 24 hours.
• 0kok reserves the right to delay or withhold a withdrawal pending the completion of identity or payment verification, or where there is a reasonable suspicion of fraudulent or abusive activity.
• Withdrawals of Bonus Funds are not permitted until the applicable Wagering Requirement has been fully satisfied.
• 0kok does not charge withdrawal fees. Any fees applied by the receiving payment provider are outside 0kok's control.

Currency: All transactions on the 0kok Platform are conducted in Bangladeshi Taka (BDT / ৳). No currency conversion is applied, and no foreign currencies are accepted.

From time to time, 0kok offers promotional bonuses to new and existing players. The following general terms apply to all bonus offers unless specific promotional terms state otherwise:

• Each promotional offer is available once per player, once per household, and once per device. Attempting to claim the same offer multiple times — including by registering additional accounts — constitutes abuse and will result in the forfeiture of the bonus and suspension of all associated accounts.
• Bonus Funds are credited separately from Real Money Funds. Real Money Funds are used first when placing bets. Once Real Money Funds reach zero, Bonus Funds are applied.
• All Bonus Funds are subject to a Wagering Requirement, which will be specified in the individual promotion's terms. Until the Wagering Requirement is met, Bonus Funds and winnings derived from them cannot be withdrawn.
• Wagering on certain game categories (for example, low-volatility table games or certain live casino variants) may contribute at a reduced rate to satisfying the Wagering Requirement, as stated in the specific promotion terms.
• 0kok reserves the right to modify, suspend, or withdraw any promotional offer at any time. Where a bonus has already been credited and the Wagering Requirement is partially complete, reasonable steps will be taken to honour the partially completed requirement.
• Bonuses obtained through fraudulent means, exploitation of software errors, or systematic abuse of promotional mechanics will be voided, and any associated winnings forfeited.
• Bonuses are offered at 0kok's sole discretion. Qualifying for past promotions does not create an entitlement to future promotions.

General: All bets and wagers are placed at your own risk. Once a bet has been confirmed and accepted by the Platform, it cannot be cancelled or modified by the Player. Settlement of bets is made in accordance with the relevant game or sporting event rules published on the Platform at the time of the bet.

Sports Betting:

• Odds are displayed in decimal format and are subject to change up until the moment the bet is confirmed. The odds applicable to your bet are those displayed at the moment of confirmation.
• In-play (live) betting markets close at 0kok's discretion when the state of play makes fair pricing impractical (for example, when a wicket falls in a cricket match or when a goal is scored in football).
• If a sporting event is postponed, abandoned, or declared void by the relevant sporting authority, 0kok will apply standard void-bet rules: stakes will be returned to the Player's Account unless specific settlement rules for that event are published in advance.
• 0kok reserves the right to limit maximum stake amounts on any market or for any individual Player at its discretion, particularly where betting patterns suggest potential manipulation or professional arbitrage activity.

Casino & Slot Games:

• All casino games and slots use certified RNG technology supplied by our Game Provider partners. Game outcomes are determined independently of 0kok's systems.
• Live casino games (powered by Evolution Gaming and Ezugi) use physical dealing equipment. The outcome of each hand or spin is determined by physical randomness and is transmitted via HD video stream to the Platform.
• In the event of a technical malfunction during a game round, the affected round will be treated as void and the stake returned to the Player. This includes disconnections caused by either the Player's connection or 0kok's systems.
• Individual game rules, paytables, and return-to-player (RTP) percentages are available within each game's information screen.

The following activities are strictly prohibited on the 0kok Platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of any balance, and may result in legal proceedings:

• Fraud & Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activities, or to disguise the origin of such funds.
• Identity Fraud: Registering under a false name, using another person's payment method or identity documents, or impersonating any individual.
• Multiple Accounts: Creating or using more than one Account, whether personally or in coordination with third parties, to claim multiple bonuses or circumvent account restrictions.
• Collusion: Coordinating with other Players to gain an unfair advantage in any card game, poker variant, or other player-versus-player format.
• Use of Automated Software: Employing bots, macros, scripts, or any automated software to place bets, interact with games, or access the Platform without human direction.
• Exploitation of Software Errors: Deliberately taking advantage of bugs, glitches, or errors in the Platform's software or in any Game Provider's software. Any winnings obtained through such exploitation will be voided.
• Chargebacks: Initiating a chargeback, payment reversal, or dispute through a payment provider in bad faith while retaining funds or winnings obtained through the contested transaction.
• Harassment: Engaging in abusive, threatening, or offensive conduct toward 0kok staff or other users via any communication channel.

All content on the 0kok Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of 0kok or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content from the Platform without prior written consent from 0kok.
• Use any data mining, scraping, crawling, or similar automated data extraction methods on any part of the Platform.
• Use the 0kok brand, logo, or name in any way that suggests an affiliation, endorsement, or partnership with 0kok without explicit written authorisation.
• Modify, translate, adapt, or create derivative works based on any part of the Platform or its content.

Game content displayed on the Platform is the intellectual property of the respective Game Providers. All rights in game software, graphics, and audio are reserved by the relevant Game Provider.

0kok collects, stores, and processes personal data in connection with the operation of the Platform, the provision of services to Players, and compliance with applicable legal obligations. By using the Platform, you consent to the collection and use of your data as described in the Privacy Policy.

Key data practices include:

• Data collected: Registration details (name, email, date of birth, mobile number), transaction records, betting and gaming activity, device and browser information, and IP address logs.
• Purpose of processing: Account management, identity and payment verification, fraud prevention, regulatory compliance, customer support, and personalisation of the user experience.
• Data security: All data is transmitted over SSL-encrypted connections. Passwords are stored using industry-standard hashing. Access to player data is restricted to authorised personnel only.
• Third-party sharing: Data may be shared with Game Providers for game delivery, payment processors for transaction processing, and identity verification services. Data is not sold to third parties for marketing purposes.
• Data retention: Account data is retained for a minimum of five years following account closure to satisfy anti-money-laundering and record-keeping obligations.

For a full explanation of your data rights, please review our Privacy Policy.

To the fullest extent permitted by applicable law, 0kok excludes all liability for:

• Any loss or damage arising from your use of, or inability to use, the Platform or its services, including interruptions, outages, or technical errors.
• Any indirect, incidental, special, consequential, or punitive loss, including loss of profits, loss of data, or loss of goodwill, whether arising in contract, tort, or otherwise, even if 0kok has been advised of the possibility of such loss.
• Any loss arising from inaccuracies in odds, markets, or game outcomes that result from data feed errors supplied by third-party providers, provided 0kok takes reasonable steps to correct such errors promptly upon becoming aware of them.
• Any failure to perform obligations under these Terms where such failure arises from circumstances beyond 0kok's reasonable control, including acts of God, government actions, internet or telecommunications outages, or third-party payment provider failures.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

The Platform is provided on an "as is" and "as available" basis. 0kok makes no warranty, express or implied, as to the fitness of the Platform for any particular purpose, its uninterrupted availability, or the accuracy of any information displayed.

Termination by You: You may close your Account at any time by contacting 0kok support at [email protected] (plain text address — not a link). Upon closure, any Real Money Funds remaining in your Account (after satisfaction of applicable Wagering Requirements on any active bonuses) will be returned to your registered payment method within 5 business days.

Suspension or Termination by 0kok: 0kok reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraudulent activity, money laundering, or collusion.
• Failure to complete identity or payment verification within a reasonable timeframe.
• Evidence that the Account holder is below the age of 21.
• A self-exclusion request submitted by the Account holder.
• Regulatory or legal obligation requiring 0kok to cease providing services to the Account holder.

Where an Account is closed due to confirmed fraud or material breach, 0kok reserves the right to forfeit the entire Balance held in that Account, including both Real Money Funds and Bonus Funds. Any winnings derived from fraudulent or abusive activity will also be voided.

Self-Exclusion: Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 6 months, or permanent exclusion via the Responsible Gaming section of their Account dashboard or by contacting support. During a self-exclusion period, the Account will be locked and no marketing communications will be sent. For further detail, see our Responsible Gaming page.

0kok reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, 0kok will provide notice to registered Players via the email address held on file or via an in-platform notification, with a minimum of seven (7) days' notice before the changes take effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must cease using the Platform and close your Account before the effective date of the changes. Real Money Funds held at the time of closure will be returned as described in Section 11.

The most recent version of these Terms is always available at https://0kok.io/terms-conditions. The "Effective Date" displayed at the top of this document indicates when the current version came into force.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with applicable law. 0kok operates as an international online gaming platform and does not make specific representations regarding the enforceability of these Terms under the law of any specific jurisdiction.

In the event of a dispute between you and 0kok, you should first contact our support team at [email protected] (plain text — not a link) with a clear description of your complaint. 0kok will acknowledge your complaint within 48 hours and endeavour to reach a resolution within 14 calendar days.

If a satisfactory resolution cannot be reached through direct communication, either party may refer the matter to an independent dispute resolution process. Details of the applicable process will be provided at that stage.

Nothing in this section prevents either party from seeking interim injunctive relief from a court of competent jurisdiction to protect their rights pending resolution of a dispute.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need to contact 0kok for any account-related matter, please use the following contact information:

• Email (plain text — not a clickable link): [email protected]
• Live Chat: Available 24/7 via your Account dashboard once logged in.
• Response Time: Live chat queries are typically addressed within one hour. Email queries are typically addressed within twelve hours. Response times may be longer during peak periods such as major cricket tournaments and international sporting events.
• Support Language: English. Our support team operates in English and is available around the clock for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

For responsible gaming concerns — including requests for self-exclusion, deposit limit reductions, or guidance on problem gambling — please visit our dedicated Responsible Gaming page or contact our support team directly. All responsible gaming requests are treated with the highest priority and handled in strict confidence.

This document constitutes the entire agreement between you and 0kok with respect to your use of the Platform and supersedes all prior agreements, representations, or understandings between the parties on the same subject matter. If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.